On-site Support
We offer support for installation, troubleshooting and repair of network infrastructure components such as switches, routers, servers and firewalls.
Rates
| Advanced Support EUR150 per hour |
For support requiring unique know how, expensive instruments or standard support at out of office hours. Examples:
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| Standard Support EUR100 per hour |
Support during normal business hours.
Examples:
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| Flexible Support EUR85 per hour |
Project based support/consulting for a larger project where the work can be performed at a time and place chosen by Stril Networks. Examples:
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| Travel EUR2 per km |
Counting from Stril Networks head office, Sorterargatan 12, Vallingby, Sweden. (15km drive from Stockholm center). Travel costs cover costs such as road tolls and parking fees. No hour fee is charged during travel. |
Storage
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We have store spare parts in our warehouse at Sorterargatan 12, Vallingby, Sweden. Storage is charged for each volume chunk and period started. E.g. 1.5 m3 stored for 90 days will be charged as 2m3 for 2 months. |
Minimum charge is 1 hour.
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Equipment at hand
We have a 1000m2 warehouse outside Stockholm where we keep spare parts such as:
- Cisco routers, switches, firewalls, WIFI Controllers.
- Server parts including: HP and Dell servers, SUN oracle parts.
- Diskdrives, fans and power supplies.
- Fiber modules such as SFP, GBIC, XenPak, X2, SFP+
Tools at hand
We have tools and equipment to aid in many installation, troubleshooting and repair scenarios. This includes:
| Fluke DSP test and certification tools. For post installation verification and to find broken cables with the TDR function. |
| Cleverscope CS328A Digital Oscilloscope with 8 channel logic analyser and signal generator. |
| Multimeters |
| Fluke signal generator and probe for locating copper cables. |
| Xeltec Superpro 6100 EEPROM programmer for flash recovery. |
| Xeltec IS01 ISP programmer for in system serial programming. |
| Fujikora FSM-20RSII12 fiber splicer (can do single and ribbon fiber) |
| ISDN BRI S/T emulator |
| Analog phone line emulator |
| TE Connect CAT6 cables, and connectors. SL crimp tool for connectors up to CAT7A. |
| Dymo XTL300 cable marker |
| Electronics DC electronic load (M9712 0-150V, 300W) to measure battery discharge and power supply performance |
| Micro amp current meter |
| Clamp current meter |
| Bosch hammer drill for holes up to 24mm. |
| Bosch wall scanner to find rebars. |
| ISDN E1, ISDN BRI S/T and DSL testers. |
| Power logger (for 230V, 50Hz AC) |
Monitor PC
Do you need long time on-site presence to monitor some process remotely? Or maybe you just need a laptop with a RS232 port to configure a Cisco router or firewall remotely for a new site.We can prepare and deploy (either physically delivery or send) a laptop accessible over 4G radio and with monitor tools such as:
- Temperature sensors.
- Zwave stick and remote radio temperature sensors, power relays, water sensor, intrusion sensor etc.
- WIFI interface with external directional antenna for radio scanning.
- We can add a UPS with battery pack to be independent on mains power.
- RS232 serial ports.
- USB or WIFI connected camera.
- Cleverscope CS328A Digital Oscilloscope with 8 channel logic analyser and signal generator to monitor a electrical process or protocol.
- OS will be windows or Linux depending on monitor needs.
Computer will offer access to a public IP and with Remote Desktop. (Preferably encrypted over VPN)
Temporary internet
Did the main internet connection go down? Or did the ISP fail to deliver at the day of the store opening?
We can supply and deploy a temporary internet router with 4G internet access. If your ISP link failed, the emergency router interface facing your firewall can be configured with the ISP gateway interface address and do NAT. As such it can be deployed in front of your firewall without any reconfiguration.
Contact us if you have a project or problem where we can help.